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MURALI DORAISWAMY: It’s easy to lose one’s cool in the fast-paced, react-now, high-stress world of business—just look at the emails or tweets that have come back to haunt so many leaders these days. And there’s a scientific explanation for why it’s can be so easy for any of us to fire off insensitive or angry tirades.
By scanning people’s brains while they’re making decisions, scientists have discovered that, when stress or emotions are involved (as they often are in the workplace), people’s thinking patterns change. When we’re calm, the frontal lobes of our brains guide slow, rational thinking; this is called “cold cognition.” But when we’re aroused—by stress, anger, or even love—spur-of-the-moment, impulsive “hot cognition” decisions are made by the emotionally-driven limbic system and amygdala, which hijacks information before it’s ever even processed the more logical frontal lobes.
(adsbygoogle = window.adsbygoogle || []).push({}); At the same time neuroscientists have revealed how this “hot cognition” system can overpower our brains, science has also revealed some ways we can fight back. So if you’re faced with a stressor—a complaining client or financial crisis—here’s what neuroscience says you should do before confronting the situation to avoid making a potentially costly mistake:
  • Be aware that emotions are tied to altered decision making. Simply having this awareness, and noticing you’re fired up, can help you step back from sending an email or making a phone call until your stress or anger has calmed.
  • If you can’t sleep on a decision, turn to meditation or have a ritual that helps you calm down on a faster time scale than overnight. They key is to get keep your amygdala from making a rash decision.
  • Pretend you’re giving advice to your best friend about how to deal with the situation. When you’re giving advice to someone else, neuroscientists have shown, your brain automatically uses the “cold cognition” system.
  • Likewise, get advice from a close friend about how to deal with the stressor; they’ll likely have a less emotionally charged perspective.

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Interestingly, some studies suggest that women (often considered the more emotional sex) are more likely than men to take a step back before rushing to act in stressful situations – another reason to have greater gender equity in leadership teams.
Dr. P. Murali Doraiswamy is professor of psychiatry and medicine at Duke University Medical Center, where he also serves as a member of the Duke Institute of Brain Sciences and as a senior fellow at the Duke Center for the Study of Aging and Human Development.


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Google has said it plans to launch a wireless service that will function as the “Nexus of phone networks,” and we’re starting to get an idea of what its service will look like. As The Verge reported recently, Google’s Sundar Pichai confirmed reports that the company will become a wireless service provider in “the coming months.” Pichai acknowledged that Google is working with patterning networks — rumored to be Sprint and T-Mobile — to come a mobile virtual network operator (MV

NO). And even though Pichai said that “[w]e don’t intend to be a carrier at scale,” many have been curious about what exactly Google’s service will offer to users.

Android Police’s Cody Toombs reports that an app designed for Google’s wireless service has turned up in an unofficial Nexus 6 firmware image. If it’s legitimate, the app not only confirms that Google is planning to become an MVNO, but reveals some details about the service plans, billing, and even the name of the service, which is referred to as “Project Fi.” Toombs places his confidence level in the rumor at “6 out of 10″ because the details provided by the leak couldn’t be independently verified. But he reports that “a trusted source has confirmed the relevant files are real, and everything we can discern from an examination aligns with both publicly revealed rumors and private tips we’ve received from reliable sources.”


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A firmware image for the Nexus 6 was uploaded to the file hosting site Motofirmware.center and was reportedly reconstructed from an internal build that had originally been distributed to testers. The build number was labeled LVY47H, which Toombs reports indicates that it was built on or after February 16, in the same timeframe as other recent Nexus 6 images.
Where things get interesting is with an app named Tycho.apk, which is signed with a release key that can’t be matched to any other key that Google has used for a publicly-released app. The key is used by the operating system to verify an authentic update before replacing an older version of the app, and Google uses different keys for almost all of its apps.
The Verge’s Vlad Savov points out that the app contains the usual settings and options you’d expect from a wireless carrier’s app, such as features to pay bills, check your data usage, and adjust the details of your plan. But with the app, you can also activate your service with Google, request a new phone number, or switch numbers directly. You’ll also be able to pause or suspend your service, or even close your account. Toombs explains, “Status updates are displayed when things change, including some degree of assistance if there are problems along the way. I’m not sure if any other service provider has ever done quite this much from within an app, but it seems like a nice touch.”
The app also references a separate Project Fi app, and “Project Fi” seems to be Google’s codename for its wireless service. Toombs notes that strings used throughout the app use the name Project Fi “exhaustively” in reference to the app, the service, and even phones used with the service. Toombs posits that the name could be a play on the name of Google’s Fiber Internet service, or simply a reference to Wi-Fi, which Google plans to use whenever possible to keep data costs low. But the name is likely simply a codename, and the service will likely launch with a different name, such as “Google Wireless.”


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The leak suggests the service, whatever Google ends up naming it, will offer free calls and texts within the United States while charging users for data on a per-gigabyte basis. Toombs notes, “There are still service plans like any carrier, but when customers don’t utilize the allotment of data they have chosen, they will be credited for the unused amount at the end of the month. In the event that they exceed that amount, they are charged the same flat rate for each additional gigabyte. There appear to be no artificially hiked up overage fees.”
The leak also suggests Google’s service will offer data-only options for at least some devices. T-Mobile and Sprint, the two carriers that were rumored to be Google’s partners in building the service, make appearances in the leaked app, with Verizon and AT&T notably absent. The service will likely let users switch their primary device between phones with the press of a button, enabling them to reroute all of their calls and text messages. A string in the app references the idea of auto-switching — that phones could automatically switch between networks when one has better service than the other — and Toombs thinks it’s a “safe bet” that the feature will be supported.
Source: iStock
Are you on the lookout for the latest app you won’t be able to put down, the next gadget you’ll be itching to get your hands on, or the slickest new tools to make your workday more productive and your downtime even more fun?
Then look no further than our favorite site for finding the latest and greatest tech products. Each week, we review the crowdsourced links posted to a website called Product Hunt, where tech-savvy users post their best finds and discuss the latest apps and gadgets with a growing community of developers, designers, investors, founders, and tech enthusiasts.
The developers and founders of a newly launched product — whether that product comes from a big, established tech company or whether it’s the first hit from a small startup — often chime in to answer questions, offer some backstory on how the product was created, and gather feedback from the early adopters in the community. Somewhere between 600 and 800 venture capitalists reportedly use the site, a great testament to its ability to surface products that would otherwise fly under even the best-connected people’s radars.
We took a look at all of the apps, gadgets, and services posted on Product Hunt last week and chose the apps that offer the most fun ways to send messages, communicate with your friends, and connect with new friends. While you can use any old app to send a basic text message or share a photo with friends, these apps offer novel ways to communicate.

Source: Betheres.com

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1. Bethere

Bethere is an Android and iOS app that enables you to check in ahead of time, simplifying the process of letting your friends know where you’re planning to be. With bethere, you can let your friends know where you’ll be and at what time, and get real-time updates on your friends’ activities. To invite a friend to join you, select an activity, tag a friend, and share your plans. Once you arrive at your destination, the app uses a time and location-triggered push notification that can remind you to take a photo to capture the moment.
You can sign in to the app with Facebook, import photos directly from Facebook or Instagram, like others’ “betheres” and photos, and become friends with others in the same vicinity. Bethere cofounder Panos Spyrakis explains on Product Hunt, “Our challenge is to take the check-in concept even further adding true value & introducing social planning as it should be.”
He adds: “We want to offer real value & reward users for actually sharing their location with friends and this is what happens with bethere. Once they start using the app they actually realize they can influence their friends’ schedule offline. And that’s what reminds users to get back in the app and post!”

Source: StartConvoy.com

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2. Convoy

Convoy is an invisible app that enables you to have anonymous one-on-one text message conversations with a stranger. The app’s creator, Jordan Singer, explains on Product Hunt: “The concept is simple: all through a single number, (442) 242-6686, you can send messages to Convoy and it will start an anonymous conversation with someone else who has also messaged Convoy before. Commands include ‘start convoy’, which starts a conversation with someone else who isn’t currently in another conversation and ‘stop convoy’ for when you’re in a conversation and want to end it.”
Singer explains that when you’re in a conversation, you’re simply sending a message to the Convoy number, and your message gets relayed to the other person via the Convoy number. “Think of it as a single chat window, but you don’t know who the other person is,” he said. “No numbers are disclosed, nothing. You’re just having a conversation through Convoy’s number.”

Source: iTunes.Apple.com

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3. Postpone Pixel

Postpone Pixel is an iOS app that enables you to “send a photo to the future.” Using the app, you can take a photo, enter an email address, set a future date, and send the photo. On the date you’ve specified, the recipient will receive the photo and be able to relive the memory of “good old days.”
Postpone Pixel’s App Store description gives some examples of occasions when you could send photos to yourself or others in the future — such as capturing memories on meaningful anniversaries or to mark progress since the occasion of setting a goal — and explains that you can use the app while you’re offline. (If you’re offline, the photos you’ve taken will be uploaded when you have a data or Wi-Fi connection again.)
Designer Erim Franci writes on Product Hunt of the motivation behind the app: “Pictures command a powerful emotional response when associated with a good time, and nothing motivates us like witnessing progress. The feeling of reliving moments like group photos with loved ones, being out with friends having a good time, watching our children grow, or seeing ourselves get stronger and meeting goals is priceless.”

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4. Wudup

Wudup, described on Product Hunt as “Tinder meets FaceTime,” is an iOS app that enables you to instantly video chat with people around you. “Tap the start button and connect with people in your area for a quick real-time video conversation,” explains Wudup’s App Store description. “After that, add them to your friends list and continue messaging through the app. It’s a fun and totally authentic way to build your social network.”
Anthony Haid, chief executive of Castle Ventures, the company behind the app, explains to the community at Product Hunt, “By adding search preferences and making the app localized we’re trying to create an experience where the online conversation can lead to an offline connection.”
Google’s self-driving cars have been involved in a few accidents since the company has started testing them on public roads. But according to Google, not one of those accidents was actually caused by the driverless car. Instead, they were all caused by the biggest hazard on the road: the errors that human drivers make when they’re distracted, impatient, inattentive, or just make poor judgments on distance and speed. And it’s precisely our aptitude for human error that will make the road to better safety — even with the help of driverless cars — a long and difficult one to navigate.
Chris Urmson, director of Google’s self-driving car program, writes on Backchannel that because about 33,000 people die on America’s roads every year, much of the enthusiasm for driverless carshas focused in on their potential to reduce accident rates. And consequently, Google is “thinking a lot about how to measure our progress and our impact on road safety” and finding that it’s not so easy to quantify the safety performance of its self-driving cars.

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In order for Google to figure out how its cars are performing, Urmson writes, it needs to establish a baseline of typical “accident activity” on suburban streets. That baseline is difficult to understand because many incidents never make it into official statistics. The most common accidents involve light damage and no injuries, and while they often aren’t reported to the police, the National Highway Traffic Safety Administration (NHTSA) says that they account for 55% of all crashes.
That makes it difficult for Google to determine “how often we can expect to get hit by other drivers.” Urmson writes that with its fleet of more than 20 self-driving cars, which have logged 1.7 million miles, Google has learned that “Even when our software and sensors can detect a sticky situation and take action earlier and faster than an alert human driver, sometimes we won’t be able to overcome the realities of speed and distance; sometimes we’ll get hit just waiting for a light to change.”
Urmson writes that if you spend enough time on the road, accidents will happen whether you’re in a regular car or a self-driving car. Over the six years since Google began its driverless car project, it’s been involved in 11 minor accidents, and Urmson writes that “not once was the self-driving car the cause of the accident.” Rear-end crashes — the most frequent accident type in America — accounted for seven of Google’s accidents, and its cars have also been side-swiped and hit by a car rolling through a stop sign.
Urmson cites NHTSA statistics that driver error causes 94% of crashes, and writes that Google has identified patterns of driver behavior that it considers “leading indicators of significant collisions,” even though these behaviors don’t show up in official statistics. Distracted driving, lane drifting, running red lights, making impatient or distracted or just plain “crazy” turns are a few of the behaviors that Google observed. And while a driverless car — with its 360-degree visibility, full attention, and array of sensors — can plan for and detect these behaviors, it can’t unilaterally eliminate the safety hazards posed by other drivers’ behavior.
Re/Code’s Mark Bergen reports that Urmson’s Backchannel post is part of Google’s defense against an Associated Press report that three of its driverless cars have been involved in accidents since September, when California first allowed self-driving cars on public roads. The report suggests that Google’s driverless cars were involved in property damage incidents at rates higher than the national average.
“The national rate for reported ‘property-damage-only crashes’ is about 0.3 per 100,000 miles driven, according to the National Highway Traffic Safety Administration,” AP’s Justin Pritchard writes. “Google’s 11 accidents over 1.7 million miles would work out to 0.6 per 100,000, but as company officials noted, as many as 5 million minor accidents are not reported to authorities each year — so it is hard to gauge how typical this is.”

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Urmson’s post highlights Google’s belief that comparing its accident figures with existing statistics provides an inaccurate picture of how well the driverless cars’ extensive safety features are performing. “Many minor accidents — the dings and fender benders — go unreported when only human-driven cars are involved,” Bergen explains. “Google wants them reported, in part, to prove the need for its autonomous systems. It may be a tricky balancing act for Google to weigh transparency with its self-driving project versus a public image of risky robotics.”
Pritchard notes that a major selling point of driverless cars being developed by Google and others is their safety. “Their cameras, radar and laser sensors provide a far more detailed understanding of their surroundings than humans have. Reaction times should be faster. Cars could be programmed to adjust if they sense a crash coming — move a few feet, tighten seat belts, honk the horn or flash lights at a distracted driver.”
But the top priority at this point in the development of self-driving cars is not to avoid the minor accidents caused by other drivers’ errors or inattention — factors that would be impossible to eliminate unless driverless cars were the only ones on the road — but to avoid causing a serious accident that would severely impact consumers’ estimation of the technology for years to come. Consumers still need to be convinced that self-driving cars will actually keep them safer, and transparency about how the technology is performing along the way is key.
By now, most people are aware that almost everything they say and do on the Internet — whether it’s browsing Reddit late at night, or commenting on a friend’s Facebook post — is monetized in some way, shape, or form. Not only are behaviors and habits scrutinized, but so are the platforms you use to actually get on the Internet. That includes hardware, like your iPhone or Surface tablet, and software, whether it be your phone’s default browser or a preferred program like Chrome or Firefox.
And when it comes to your browser, big business can generally get a pretty good idea of who you are just by knowing which program you’re using.

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Data collected by CivicScience, a market insight and research firm, has all but confirmed that fact, and the results of their polling are generally in line with conventional wisdom. For example, Americans polled indicated that Google Chrome was their favorite browser with 37%, eclipsing Microsoft’s Internet Explorer at 29%, and Firefox at 21%. Safari was the only other browser with significant market share at 10%.
Source: CivicScienceWhile these insights show what respondents prefer, the makeup of individual users who gravitate toward one browser over another is largely generational. Specifically, yet unsurprisingly, millennials are more likely to be Chrome users than older people, who like Internet Explorer. And if you’re a Chrome user, the data shows that you’re more likely to own and browse on a tablet computer and live in the city than users of other browsers.
Safari is also big with millennials, although it makes up considerably less of the overall user-sphere than Chrome. This makes sense considering it’s the default browser for Apple products, which millennials gravitate toward. Firefox has a heavy user base between the ages of 35 and 54, and other browsers like Opera were a bit of a mixed bag.
By dissecting the user and demographic information for the major web browsers, CivicScience has been able to paint a picture of who people are, simply by looking at usage data. The question is, why is that necessarily important? The answer mostly concerns businesses and how they can tailor things to suit specific audiences, or play to the percentages.
Jennifer Sikora, vice president of marketing for CivicScience, says that tech companies like Google, Microsoft, and Apple will find this information incredibly useful when planning for updates or future product offerings on the web. “It’s definitely valuable to the companies that make browsers, and of particular interest to anyone thinking of optimizing their websites for certain audiences,” Sikora told The Cheat Sheet. “Data may only tell what percentage of people are using a particular browser, but it doesn’t tell them much about who these people are.”
Now, companies can take the two sets of data — one being their web analytics, and the other these user profiles — and get a better picture of who their audience and customers are. This pairing potential represents the true value that CivicScience’s data presents.
One other big factor that CivicScience found in their research was the prevalence and relative importance of what they call “market mavens,” which are individuals who are generally on top of the latest trends, are early adopters of new technologies, and are very vocal about their experiences. For example, we all know someone who camps out in front of the Apple Store for the latest gadget, and then proceeds to talk your ear off for the next two weeks about it. That person would be a market maven.
Market mavens are incredibly important to businesses, even when it comes to web browsing.
“What we’re trying to help our clients understand, is that for ‘market mavens’ for their particular type of product, they need a better area of focus than just targeting a generic demographic group,” Sikora said. This relates to browsers in that a good experience, with plenty of early adopters, can lead to new competitors successfully entering the market.

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Look at the rise of Chrome, for example. It was introduced by Google in 2008, well after its main competition, and has since become the world’s second-biggest browser by market share. And of course, the most popular by CivicScience’s measures.
Like social networks or other applications, companies can garner a lot of information and tailor products simply by knowing how you’re using the Internet. As we’ve seen, a lot of that information is generational, though things can always change. With a lot of new offerings on the horizon, where the current takes browser development will be interesting, to say the least.
Bill Gates may have been late to the smartphone game, but there’s one thing he understood way faster than some of his peers: the importance of a platform and ecosystem.
According to “Strategy Rules,” a book written by two prominent business-school professors, David Yoffie and Michael Cusumano, Gates’ ability to quickly grasp the value of an “industry-spanning platform rather than merely products” was what made Microsoft a dominant PC player within a few years.
In fact, Gates understood it from the get-go, while it took Apple’s Steve Jobs over two decades to realize it, the book’s authors write.
“Bill Gates got it immediately,” Yoffie said, according to The New York Times. “It took Andy Grove 10 years to figure it out, and 20 years for Steve Jobs.”
Gates had this in mind when he built the Windows operating system, where third-party developers were allowed to create software applications on top of it. By doing so, Windows was able to build a massive software ecosystem that helped it dominate the PC market for years.
Andy Grove, the former Intel CEO, also saw this coming, and he soon built microprocessors that were used across multiple industries.
Jobs, on the other hand, was always focused on building beautiful products that didn’t necessarily have a big set of partners supporting them as Microsoft did. It wasn’t until 2003 when Jobs realized this and released iTunes for Windows so PC users could start using Apple’s iPod on their computers. Even the first iPhone wasn’t going to have a store for third-party applications, but other execs at Apple persuaded Jobs to open up the iPhone operating system so outside developers could build their own applications on top of it in 2008.
“Jobs was always a product first, platform second kind of guy. But he figured it out eventually,” Yoffie said.
The authors point out the same thinking applies to the tech leaders of the next generation as well: Google’s Larry Page, Facebook’s Mark Zuckerberg, Amazon’s Jeff Bezos, and Tencent’s Huateng Ma all have a deep understanding of “platform thinking,” they said.
Microsoft’s new Surface 3 tablet goes on sale in the US today, and the software maker has a trade-in offer ready for Surface RT and Surface 2 owners. Both of the Windows RT-powered tablets won’t be upgraded to Windows 10, and Microsoft is offering up to $150 to trade them in for a Surface 3. Microsoft’s latest Surface is a smaller and less powerful version of the Surface Pro 3, and it supports traditional desktop apps and will get a free upgrade to Windows 10 once it’s available this summer.

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Microsoft’s trade-in offer is for a limited time, and available in the US, Canada, and Puerto Rico only. You won’t get the full $150 for a Surface RT (released in 2012), as the max is $100, but Microsoft is offering up to $150 for the Surface 2 (released in 2013). Microsoft will determine and trade-in value based on accessories and working condition and then email a promo code once the device has been sent in. If you’re looking to get rid of a Surface RT or Surface 2 then Microsoft’s trade-in offer is available at the company’s online store.